🇬🇧 Exchange Policy – MoveSet UK

1. General Information

At MoveSet, we want you to be fully satisfied with your purchase.
For this reason, we offer a simple and hassle-free exchange policy within 30 days of receiving your order.

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2. Conditions for an Exchange

To be eligible for an exchange, all of the following conditions must be met:

• The product must not have been worn, washed, or altered

• The item must be returned in perfect condition and in its original packaging

• The exchange request must be communicated in writing within 30 days of delivery

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3. How to Request an Exchange

Please contact us by email at:
📩 support@moveset.co.uk
and include your order number along with details of the item you wish to exchange (for example, a different size or colour).

Once your request has been reviewed, our support team will provide you with detailed return instructions.
Return shipping costs are the responsibility of the customer, while the shipment of the replacement item is free of charge.

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4. Items Not Eligible for Exchange

The following items are not eligible for exchange:

• Worn, damaged, or soiled items

• Underwear or intimate garments (for hygiene reasons)

• Personalised or custom-made products

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5. Availability of Replacement Items

If the requested replacement item is no longer available, a full refund will be issued for the returned product instead.

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6. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 5 days of delivery and include clear photos of the product.
In these cases, MoveSet will cover all return shipping costs and arrange a replacement at no additional cost.

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7. Contact

If you have any questions regarding exchanges, please contact us at:
📩 support@moveset.co.uk